Refund policy

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Return & Refund Policy

At MoùArt999, every piece is crafted on demand and made to move with your lifestyle. We stand behind our quality — here's how we handle returns and refunds.

Eligibility We accept return or exchange requests within 14 days of delivery. To be eligible, items must be unworn, unwashed, and in original condition with tags attached.

Sizing Issues We encourage you to review our size guide before ordering. If your item doesn't fit, you may request an exchange or full refund within 14 days of delivery. The customer is responsible for return shipping costs.

Defective or Wrong Items If you received a damaged, defective, or incorrect item, contact us within 7 days of delivery at [your email]. We'll cover the return shipping and send a replacement at no charge.

Non-Returnable Items Final sale items and items that have been worn, washed, or altered cannot be returned.

How to Request a Return Email us at [your email]with your order number, a brief reason, and photos if applicable. We'll respond within 2 business days with next steps.

Refunds Once your return is received and inspected, refunds are processed to your original payment method within 5–7 business days.